Privacy Policy
This Privacy Policy explains how Lakeville Snow & Ice collects, uses, and shares information when you visit our website or submit a service request.
1. Information we collect
- Contact details: name, phone number, and email if provided.
- Project details: service type, message, photos or attachments if provided.
- Communication records: messages sent to coordinate service.
- Usage data: IP address, device information, pages visited, and referral data.
- Admin access data: Google account identifier for approved admins.
2. How we use information
- Respond to your request and provide estimates or scheduling.
- Coordinate service delivery and customer support.
- Improve our website, services, and local coverage.
- Maintain security, prevent fraud, and comply with legal obligations.
3. Text messaging and consent
If you provide a phone number, you consent to receive messages or calls related to your request and service confirmations. Message and data rates may apply. You can opt out at any time by letting us know.
4. Sharing information
We do not sell your personal information. We may share data with:
- Service providers (hosting and communications) who help run our business.
- Professional advisors when required for legal, accounting, or compliance purposes.
- Authorities if required by law or to protect safety and rights.
5. Cookies
We use cookies needed for admin login and basic site functionality. You can control cookies through your browser settings.
6. Data retention
We retain information as long as needed for service delivery, recordkeeping, and legal obligations. We delete or anonymize data when it is no longer required.
7. Security
We use reasonable safeguards to protect your information. No system is completely secure, so please avoid sending sensitive personal information through the contact form.
8. Your choices
You can request access, correction, or deletion of your information by contacting us. You can also opt out of messages as described above.
9. Children's privacy
Our services are not directed to children under 13, and we do not knowingly collect their information.
10. Updates
We may update this Privacy Policy from time to time. Updates are posted on this page with a revised date.